Gambling should always be entertainment — never a source of financial stress or personal harm. clybet is committed to giving every Malaysian player the tools, information, and support needed to keep gambling enjoyable and in control.
Please contact our 24/7 support team immediately via live chat on the clybet platform or email [email protected]. We can activate a self-exclusion on your account within minutes.
Our Commitment
Responsible gaming isn't a compliance checkbox at clybet — it's part of how the platform is built. From the moment you register, clybet applies verification checks to confirm you meet the minimum age of 21, and every account comes pre-configured with access to a full suite of player protection tools.
Most Malaysians who enjoy online gambling — whether it's a few rounds of live baccarat at clybet Casino, a sportsbook wager on the Malaysia Super League, or spinning a few slots — do so safely and within their means. clybet's responsible gaming programme exists to keep it that way, and to provide genuine support to the smaller number of players who find that gambling is becoming a problem.
The tools described on this page are all available free of charge to every clybet player. They can be activated through your account settings or by contacting clybet support — and where you request a protective limit or self-exclusion, clybet applies it immediately without requiring justification or a cooling-off period.
Player Protection Tools
All of the following tools are available in your clybet account settings or by contacting support at any time. They're free, immediate, and require no explanation to activate.
Set a maximum amount you can deposit into clybet per day, week, or month. Limits take effect immediately and cannot be increased without a 24-hour cooling-off period. This is the single most effective tool for managing how much you spend.
Set a cap on the total amount you can lose within a defined period on clybet. Once your loss limit is reached, further wagering is paused until the period resets. Like deposit limits, reductions apply immediately while increases require a cooling-off period.
Set a maximum duration for each gaming session. When your limit is reached, clybet automatically logs you out. This is particularly useful if you're playing late at night or during periods when you might lose track of time — something that happens easily when live casino games are involved.
Enable periodic pop-up reminders that display how long you've been playing in your current session and your net win/loss position. These prompts are designed to help you make an active, informed decision about whether to continue playing rather than staying logged in by default.
Request a short-term break from the clybet platform — from 24 hours up to 6 weeks. Your account will be temporarily suspended and you will not receive promotional emails during this period. A cooling-off is a less permanent option than full self-exclusion, suitable for players who want a short reset.
Request complete exclusion from the clybet platform for a minimum of 30 days, or permanently. During self-exclusion, your account is closed, login is blocked, and all marketing communications cease. To request self-exclusion, contact clybet support via live chat or email [email protected] — it will be actioned immediately.
Know the Signs
Problem gambling doesn't always look the same for everyone. Sometimes it creeps up gradually — what started as casual entertainment begins taking up more time, money, and mental energy than it should. These are some common signs that gambling may be becoming harmful. Tick the ones that apply to you honestly.
I've been spending more money on gambling than I originally planned
I've tried to cut back or stop gambling but found it difficult
I've borrowed money or sold things to fund gambling
Gambling has caused arguments with family or friends
I've chased losses — betting more to try to win back what I've lost
I think about gambling a lot — planning my next session or reliving past wins
I've hidden my gambling activity from people close to me
Gambling has affected my sleep, work, or everyday responsibilities
If you ticked two or more of the above, we strongly encourage you to use clybet's self-exclusion tool or contact our support team. There is no shame in asking for help — it is the right thing to do.
How to Self-Exclude
Self-exclusion is the most comprehensive protection tool available on clybet. Here's how to request it:
Log in to your clybet account and open the live chat widget. Tell the support agent you want to request a self-exclusion. Support is available 24/7 — typical response within 2 minutes.
Tell the agent whether you want a temporary exclusion (minimum 30 days, up to 5 years) or a permanent exclusion. clybet recommends permanent exclusion for players who feel they have a serious gambling problem.
clybet applies your self-exclusion immediately — no waiting period, no "are you sure?" delays. Your account is suspended, login is blocked, and you'll receive a confirmation email.
All promotional emails, SMS messages, and push notifications from clybet will cease immediately. If you receive any marketing from clybet after requesting self-exclusion, contact us at [email protected] immediately.
You can also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion duration. We will confirm activation within 2 hours.
Play Smart
These principles apply to all clybet players regardless of how experienced they are. Keeping them in mind makes gambling safer and more enjoyable.
Set a gambling budget that is separate from your essential expenses — rent, utilities, food, loan repayments. Never gamble with money you cannot afford to lose outright. clybet's deposit limit feature can help you enforce this boundary automatically.
The house always has an edge. Treating gambling as a source of income or a way to solve financial problems is a dangerous mindset. clybet is entertainment — the same way watching a live football match or going to the cinema is entertainment. Budget for it accordingly.
Chasing losses — placing bigger bets to recover money you've already lost — is one of the most reliable signs of problem gambling developing. Accept that losses are part of the game. If you find yourself doing this regularly on clybet, activate a session or loss limit immediately.
Age Restriction
clybet enforces the 21+ age requirement rigorously. All new account registrations undergo age verification during the registration process, and any account found to be operated by a player under the age of 21 is immediately closed, with all funds forfeited.
This is not just a regulatory requirement — it reflects clybet's genuine commitment to preventing underage gambling. Young people are particularly vulnerable to developing gambling-related problems, and clybet takes its responsibility to keep the platform inaccessible to them seriously.
If you are the parent or guardian of a child and suspect they may be attempting to access online gambling platforms, we recommend using parental control software on shared devices and educating young people about the risks of gambling. If you suspect a minor has registered for a clybet account, please contact us immediately at [email protected].
The clybet platform is strictly for players aged 21 and above. Playing or attempting to register under this age is prohibited and all accounts will be closed without refund.
By using clybet, you confirm that you are at least 21 years of age and that gambling is legal in your jurisdiction.
Need Help?
Whether you want to set a deposit limit, request a cooling-off period, or apply a full self-exclusion — our support team is here around the clock. You don't need to explain yourself. Just ask.
21+ Only · Gambling should be fun · Self-exclusion available immediately · [email protected]